Acceptable Use Policy

ShadiSunnah was built with a single purpose — to help Muslim families find suitable marriage matches for their sons and daughters in a way that is honest, family-led, and guided by Islamic values. Every feature on this Platform, every rule in this document, and every decision we make as a company flows from that purpose.

This Acceptable Use Policy sets out, in specific and practical terms, what behaviour is and is not acceptable on ShadiSunnah. It is not a document of bureaucratic rules for its own sake. It exists because every family on this Platform is placing their trust — and their family's honour — in the process, and they deserve to know that every other family has agreed to the same standards.

By creating an account on ShadiSunnah, you have read and agreed to this Policy. It forms part of our Terms and Conditions and is legally binding.

1. The Spirit of This Platform

Before we get into specifics, it is worth stating plainly what ShadiSunnah is for and what it is not for.

ShadiSunnah is for families who are genuinely looking for a marriage match for their adult son or daughter. It is for parents, guardians, siblings, and close relatives who want to approach the process with care, honesty, and respect. It is for families who understand that the information on a profile represents a real person and a real family, and who treat it accordingly.

ShadiSunnah is not a casual browsing platform. It is not a social network. It is not a place for curiosity or entertainment. And it is absolutely not a place for deception, commercial activity, or exploitation of any kind.

Every action you take on this Platform should be guided by this purpose.

2. Your Profile and the Information You Submit

2.1 Accuracy is Non-Negotiable

Everything you submit on this Platform — every field of your registration form, every field of your profile, every document you upload — must be truthful, accurate, and complete. There is no grey area here.

This means:

The name, age, and date of birth of your family member must be accurate. Adjusting someone's age — even by a year or two to appear more favourably in search results — is a violation of this Policy.
Educational qualifications must be genuine. If your son has a diploma, do not describe it as a degree. If your daughter studied for a qualification but did not complete it, say so.
Professional information must be accurate. Job titles, industries, and income ranges must reflect reality. Exaggerating income or inflating a job title to appear more attractive is dishonest and is a serious breach.
Marital history must be disclosed. If the Profile Subject has been married before, whether divorced or widowed, this must be stated clearly on the profile. Concealing a previous marriage is one of the most serious violations possible on a matrimonial platform and will result in immediate permanent account closure.
Photographs must be genuine, recent photographs of the Profile Subject. Submitting photographs of someone else — a sibling, a relative, someone more attractive — is fraudulent and will result in immediate permanent account closure.

2.2 What Your Profile Must Not Contain

Regardless of how it is phrased or presented, the following content must never appear anywhere on your profile:

Your phone number, email address, WhatsApp number, or any other contact detail in any text field. Contact happens through our system, not through profiles.
Links to social media profiles, websites, YouTube channels, or any external platform.
Commercial advertising of any product, business, or service.
Inappropriate, sexually suggestive, or immodest images or language.
Photographs of anyone who is not the Profile Subject — including family group photographs where the Profile Subject is one of several people in the image.
Offensive, discriminatory, sectarian, or otherwise inappropriate language about any nationality, ethnicity, religious group, or community.
Images that have been taken from other matrimonial websites, social media accounts, or any other source without the permission of the person in the photograph.

3. How You Must Treat Other Families

3.1 Respect and Dignity at All Times

Every profile on ShadiSunnah represents a real family and a real person. Behind every photograph is someone's son or daughter. Behind every profile is a family that hopes and prays for a good outcome.

You must treat every family on this Platform with the same dignity and respect you would want shown to your own family. This is not just a legal requirement — it is a basic human and Islamic obligation.

In practical terms, this means:

If you send a connection request and it is declined, accept that graciously and move on. Do not send another request to the same family. Do not try to find other ways to contact them.
If you accept a connection request and then decide after reviewing the profile that you are not interested, communicate that clearly, respectfully, and promptly. Leaving families waiting indefinitely for a response is unkind.
In any communication that takes place following a connection, maintain appropriate standards of language, modesty, and respect.
Do not mock, belittle, or make dismissive comments about any family's background, location, profession, or appearance — neither on the Platform nor anywhere else.

3.2 Harassment is Prohibited

Harassment in any form is prohibited on ShadiSunnah. This includes:

Sending repeated connection requests to a family that has already declined or not responded
Sending messages that are aggressive, demanding, pressuring, or threatening in any way
Attempting to find and contact a family through means other than ShadiSunnah's connection system — for example, by searching for them on social media — without their explicit consent
Contacting any family in a way that makes them feel unsafe, pressured, or uncomfortable

Any family that experiences harassment on this Platform should report it immediately. We take harassment reports extremely seriously.

3.3 Privacy of Other Families

When you are connected with another family on ShadiSunnah, you are given access to their profile photographs, profile details, and — following connection — the ability to communicate through our system. This access is granted for one purpose only: to determine whether there is genuine mutual interest in exploring a matrimonial match.

You are absolutely prohibited from:

Taking screenshots of any other family's photographs or profile information
Downloading, saving, or reproducing any other family's photographs
Sharing any other family's photographs, name, or personal details with anyone outside of the immediate family members involved in the matrimonial process
Posting any other family's information on social media, messaging groups, community forums, or anywhere else
Using any other family's information for any purpose other than the matrimonial process for which it was shared

A violation of another family's privacy — particularly the sharing of a young woman's photograph without consent — is one of the gravest possible violations on this Platform. It causes serious, lasting harm to real people and their families. It will result in immediate and permanent account closure, and we will report it to the relevant law enforcement authorities.

4. Financial Conduct

4.1 Asking for Money is Absolutely Prohibited

This requires its own section because it is that important.

No genuine family seeking a matrimonial match has any reason, at any stage of the process, to ask another family for money. Not for travel expenses. Not for a visa application. Not for a medical emergency. Not for gifts. Not for any purpose.

Any family that asks you for money — for any reason, through any channel — is engaging in fraud. This is not ambiguous. There are no legitimate circumstances in which a family you have met through a matrimonial platform should be requesting financial transfer before, during, or as part of the matrimonial process.

If any family asks you for money:

Stop all communication with them immediately
Do not send any money
Report the account to us immediately at safety@shadisunnah.com
If money has already been sent, contact your bank and report it to Action Fraud at www.actionfraud.police.uk (UK) or your local financial crime authority

Any account found to have solicited money from another family will be permanently closed, reported to law enforcement, and we will cooperate fully with any investigation.

4.2 Commercial Activity is Prohibited

ShadiSunnah is not a marketplace. The following commercial activities are strictly prohibited:

Promoting, advertising, or selling any product, service, or business to other families
Soliciting donations or investments of any kind
Promoting or advertising other matrimonial platforms or services
Using contact information obtained through ShadiSunnah to make commercial approaches of any kind

5. Technical Conduct

5.1 You Must Not Attempt to Misuse the Platform Technically

The following technical misuse is strictly prohibited:

Attempting to scrape, crawl, or systematically extract data from the Platform using automated tools, bots, or scripts
Attempting to reverse-engineer any part of the Platform's code or algorithm
Attempting to access any part of the Platform you are not authorised to access — including other users' accounts, admin areas, or server infrastructure
Uploading or transmitting any virus, malware, ransomware, trojan, or other malicious code
Attempting to overload, disrupt, or interfere with the Platform's performance or availability
Attempting to circumvent our security measures, identity verification process, IP-rate limiting, or any other protective system
Creating multiple accounts to get around a ban, suspension, profile limit, or any other restriction

5.2 Identity and Verification

You must never submit a fraudulent, altered, expired, or otherwise invalid identity document
You must never submit someone else's identity document as your own
You must never attempt to verify an account using documents that do not belong to the registered account holder

6. Content Submitted to ShadiSunnah

Any content you upload to ShadiSunnah — photographs, profile text, support messages — must comply with this Policy and with all applicable laws. Content must not:

Depict or describe anything illegal under the laws of the United Kingdom, Pakistan, UAE, Saudi Arabia, or any other jurisdiction in which the Platform operates
Constitute hate speech, incitement to violence, or discrimination on grounds of race, religion, nationality, gender, or any other protected characteristic
Infringe the intellectual property rights of any third party — including uploading photographs, images, or text that you do not have the right to use
Contain personal data of third parties submitted without their consent

We reserve the right to remove any content that violates this Policy at any time, without notice, and without liability.

7. Conduct Towards ShadiSunnah Staff

Our support team works hard to help families and to keep this Platform safe. You must treat every member of our team with courtesy and respect. The following is not acceptable:

Abusive, threatening, or offensive language towards any member of our team, through any channel
Attempting to intimidate or bully staff into taking actions outside our policies
Submitting false or malicious reports with the intent to harm another family's account

8. Consequences of Violations

The consequences of violating this Policy depend on the nature and severity of the violation. In all cases, ShadiSunnah Ltd will use its discretion in determining the appropriate response.

Minor violations — for example, a profile field containing a contact detail, or a mildly inappropriate phrase — may result in a request to amend the content, with no further action if resolved promptly.

Moderate violations — for example, sending multiple unwanted connection requests, or submitting a profile with exaggerated qualifications — will result in a formal written warning. A second violation of the same kind will result in account suspension.

Serious violations — for example, sharing another family's photographs without consent, uploading a fraudulent identity document, or creating multiple accounts after a ban — will result in immediate and permanent account closure without refund.

Critical violations — for example, soliciting money from another family, submitting fraudulent documents with intent to deceive, creating a profile for a minor, or any conduct that may constitute a criminal offence — will result in immediate permanent account closure, reporting to relevant law enforcement authorities, and full cooperation with any investigation.

9. Reporting Violations

If you witness or experience a violation of this Policy, please report it. You can do so by:

Using the Report button on any profile
Emailing safety@shadisunnah.com
Submitting a support ticket at www.shadisunnah.com/support

All reports are treated confidentially. The reported party will not be informed who made the report. False or malicious reports — made with the intent to harm another family's account without genuine cause — are themselves a violation of this Policy.